I love Chinese food! It's one of my weaknesses in the dreaded diet-arena. I can't go very long without getting my next fix and having it show up on the scale.
Beyond my love of Chinese food, is my love of online ordering for restaurants. I'm a picky eater (refer back to my Domino's piece - NO ONIONS!) and you'll understand that I'm a girl who likes to customize my order. "Double-Tall, Non-Fat, No-Whip Mocha" for example or "Egg-Stravaganza, scrambled hard, no oil, no grits, sub fruit, whole wheat biscuit, please!" Flying Biscuit anyone?
Let me tell you, wahters and waitresses alike, LOVE me.
It's not always easy to get what you want - especially when you are picky. My precise-likeness (as I like to refer to it) can be explained to the uttermost-minor-detail through online ordering. Thank you computer geniuses everywhere! I'm now able to subtract, remove, omit, 86, and forever delete, my dreaded onions! Seriously, why are they in everything?
So when I found out recently that my new favorite Chinese restaurant offers online ordering - I knew I just had to try it out. Had to. It was a must. Sesame chicken here I come.
I logged on. Put in my order with ease:
Sesame Chicken
Brown Rice
Spring Roll
Side of Shrimp Sauce
Paid with credit card. Added on the tip. And waited for Chinese delicousness to arrive at my door.
30 minutes passed.
40 minutes passed.
45 minutes passed.
50 minutes hit. Where in the world is Carmen Sesame Chicken?
Mind you, this restaurant is 0.3 miles from our front door. I could have ordered, drove, picked it up, returned home, and ate it in that amount of time. But when you order Chinese food aren't you generally in a lazy mood?
I picked up my phone and called. Explained I put in an online order. "Yes, we received it!" Great! Why is it taking so long?
She explained that it had just come through on their end. Stupid technology.
I explained that I had been waiting for an hour at this point. She told me she'd put a Chinese fire-drill rush on it. Satisfied, I hung up.
15 minutes later - KUNG PAO! The Chef himself, Mr. General Tso, was ringing our doorbell with my order in hand. Now that is service!
Happily, I tore into the brown paper bag, only to be struck with utter disappointment. Where's my shrimp sauce? Why are there onions in the rice? Why is my order WRONG? Stupid online ordering.
Now, some people would have sucked it up, literally and figuratively, but not me. I expect to get what I order. Every. Single. Time.
I called back. Same girl answered. I explain. She apologizes. She says she'll have the right order over right away.
10 minutes later. Back was the Chef with new rice and sauce in hand. THANK YOU. THANK YOU. THANK YOU.
As I closed the door and went to turn for the kitchen, I noticed something. There was no car in the driveway this time. I saw the chef start to lightly jog, back to the restaurant. WOW! Now that, that is something to write about.
Not only did they apologize for the time it took to get the food, send the chef to personally deliver it, and apologize for the mix-up, but they made the chef RUN (not wok) it over.
When was the last time you ran, not walked, for your customers? When was the last time you made a WOW! when your service went wrong?
It takes a unique company to understand the power of satisfying each and every customer. No matter how big, or small, the order, no matter how much of a pain or strain it puts on you, no matter what - your job is to serve and exceed their expectations. Because, you never know when you will serve that ONE person who will re-tell your service story.
Stephanie Melish, one of the few, hand-selected, Gitomer-Certified Speakers is the ONLY Double-Tall, Non-Fat, No-Whip Sales Barista in the world! Stephanie trains, sells, and speaks to companies and associations all over the country. To book Stephanie for your next event, please visit www.GitomerCertified.com or contact the friendly folks at Buy Gitomer via email or by calling 704-333-1112.
Monday, June 6, 2011
Monday, May 16, 2011
Barktitude
A few months ago, I stepped into a big, brown, round, smelly piece of fluffy goodness. His name is Dunkin, yes like Dunkin Donuts (ssshhh...don't tell Starbucks!). Dunkin is just how his name sounds, a goofy, dunce-like, happy-go-lucky, slightly lazy, chocolate labradoodle. He's also the best teacher I've ever had.
Ever see the bumper sticker, Wag More, Bark Less? That's Dunkin. He's a wag more; bark less kind of a dog, as most dogs are. And he's a prime example of how we should all be walking through life.
Here are the Top 10 lessons Dunkin has taught me:
1. Unconditional love - Pets are amazing at how freely they give you love. They love you in the morning, afternoon, and night. They love you regardless of your flaws, your imperfections, the way you dress, or the way you talk. They are beautiful creatures that love you and never hesitate to show it. How unconditional is your love?
2. Pure happiness - Dunkin is a happy dog. He is always smiling, yes he smiles. He displays a spirit of pure happiness no matter who, or what, is around him. His happiness is contagious. Is your happiness contagious?
3. To prance - Dunkin doesn't just walk; he prances. When he retrieves, he hops, you know, like a bunny does. He lives in this world with full excitement and isn't afraid to show it. Do you prance?
4. Play hard - When its play time, Dunkin goes all out. There isn't one ounce of him that isn't 100% committed to the task at hand, whether it's retrieving his favorite stuffed monkey or chasing after the neighbors cat, Kramer. He puts it all out there and he has fun while he's doing it. How much effort are you leaving on the table?
5. Eat only when hungry - Go ahead and chuckle, but it's true. In a country of over-indulgence, it's easy to consume more than we need. Hey, where did those extra 10lbs come from? With Dunkin, I can put a bowl of food in front of him and if he's hungry, he eats, if he's not, he leaves it there. He has self-control, something many of us struggle with, not just with food but also in life. How over-indulgent are you?
6. No prejudice - Dunkin loves everyone equally. Maybe it's because dogs are colorblind, but he jumps, licks and mulls over everyone equally with his excitement to see them. He doesn't care about size, gender, race, or hair-cut and he greets everyone as a friend. Judgmental or friendly, where do you stand?
7. Never give up - When Dunkin wants something, he doesn't stop until he gets it. Maybe it's his toy that's stuck under the couch, or his constant placing of a toy in my hand so I'll throw it for him, regardless of what he wants, he's not stopping until he gets his way. How many times do you give up?
8. Wag more - There's no lack of wagging with this dog. The epitome of a positive attitude, we can all stand to learn the lesson from Dunkin. He chooses to wag more often than not. He chooses to see the good in everything and rarely takes notice of the negative, if ever. How's your tail wagging these days?
9. Bark less - It's a rare occasion to hear Dunkin bark. Usually when he is warning us of what he assumes is danger - the UPS woman coming to the door is his favorite. Dunkin's instinct of something dangerous is a good reason to bark - but that's the only time. How often are you yelling, screaming, or being negative when it's not necessary?
10. Give more than you take - Probably the most profound of the lessons I've learned is about how Dunkin gives much more than he takes. He gives more love, more energy, more cuddles, more licks, more wags, more burps (yes, he burps!), more everything and expects nothing in return. He takes nothing from me. Are you a giver or a taker?
Dunkin has been a great example and teacher of common lessons worth a good reminder every now and then. He's currently applying for a Ph.D. in Barktitude. You can follow him on his Dogbook page.
I'm your Double-Tall, Non-Fat, No-Whip Sales Barista. How may I help you help yourself?
Stephanie Melish, one of the few, hand-selected, Gitomer-Certified Speakers is the ONLY Double-Tall, Non-Fat, No-Whip Sales Barista in the world! Stephanie trains, sells, and speaks to companies and associations all over the country. To book Stephanie for your next event, visit www.GitomerCertified.com or contact the friendly folks at Buy Gitomer via email or by calling 704-333-1112.
Ever see the bumper sticker, Wag More, Bark Less? That's Dunkin. He's a wag more; bark less kind of a dog, as most dogs are. And he's a prime example of how we should all be walking through life.
Here are the Top 10 lessons Dunkin has taught me:
1. Unconditional love - Pets are amazing at how freely they give you love. They love you in the morning, afternoon, and night. They love you regardless of your flaws, your imperfections, the way you dress, or the way you talk. They are beautiful creatures that love you and never hesitate to show it. How unconditional is your love?
2. Pure happiness - Dunkin is a happy dog. He is always smiling, yes he smiles. He displays a spirit of pure happiness no matter who, or what, is around him. His happiness is contagious. Is your happiness contagious?
3. To prance - Dunkin doesn't just walk; he prances. When he retrieves, he hops, you know, like a bunny does. He lives in this world with full excitement and isn't afraid to show it. Do you prance?
4. Play hard - When its play time, Dunkin goes all out. There isn't one ounce of him that isn't 100% committed to the task at hand, whether it's retrieving his favorite stuffed monkey or chasing after the neighbors cat, Kramer. He puts it all out there and he has fun while he's doing it. How much effort are you leaving on the table?
5. Eat only when hungry - Go ahead and chuckle, but it's true. In a country of over-indulgence, it's easy to consume more than we need. Hey, where did those extra 10lbs come from? With Dunkin, I can put a bowl of food in front of him and if he's hungry, he eats, if he's not, he leaves it there. He has self-control, something many of us struggle with, not just with food but also in life. How over-indulgent are you?
6. No prejudice - Dunkin loves everyone equally. Maybe it's because dogs are colorblind, but he jumps, licks and mulls over everyone equally with his excitement to see them. He doesn't care about size, gender, race, or hair-cut and he greets everyone as a friend. Judgmental or friendly, where do you stand?
7. Never give up - When Dunkin wants something, he doesn't stop until he gets it. Maybe it's his toy that's stuck under the couch, or his constant placing of a toy in my hand so I'll throw it for him, regardless of what he wants, he's not stopping until he gets his way. How many times do you give up?
8. Wag more - There's no lack of wagging with this dog. The epitome of a positive attitude, we can all stand to learn the lesson from Dunkin. He chooses to wag more often than not. He chooses to see the good in everything and rarely takes notice of the negative, if ever. How's your tail wagging these days?
9. Bark less - It's a rare occasion to hear Dunkin bark. Usually when he is warning us of what he assumes is danger - the UPS woman coming to the door is his favorite. Dunkin's instinct of something dangerous is a good reason to bark - but that's the only time. How often are you yelling, screaming, or being negative when it's not necessary?
10. Give more than you take - Probably the most profound of the lessons I've learned is about how Dunkin gives much more than he takes. He gives more love, more energy, more cuddles, more licks, more wags, more burps (yes, he burps!), more everything and expects nothing in return. He takes nothing from me. Are you a giver or a taker?
Dunkin has been a great example and teacher of common lessons worth a good reminder every now and then. He's currently applying for a Ph.D. in Barktitude. You can follow him on his Dogbook page.
I'm your Double-Tall, Non-Fat, No-Whip Sales Barista. How may I help you help yourself?
Stephanie Melish, one of the few, hand-selected, Gitomer-Certified Speakers is the ONLY Double-Tall, Non-Fat, No-Whip Sales Barista in the world! Stephanie trains, sells, and speaks to companies and associations all over the country. To book Stephanie for your next event, visit www.GitomerCertified.com or contact the friendly folks at Buy Gitomer via email or by calling 704-333-1112.
Monday, April 25, 2011
Passion Cake
I love cake. Chocolate cake, marble cake, cheesecake, ice cream cake, pineapple upside down cake, wedding cake, cupcake, pretty much any way you want to bake it, I'll take a piece of cake. And, I love Buddy the Cake Boss.
Do you know Buddy? Owner of Carlo's Bakery in Hoboken, New Jersey, star of his own TLC show, Cake Boss, you know, BUDDY? Well, Buddy is my perfect slice of passion cake.
Never heard of passion cake? Well that's probably because I just made it up! But here's what I'm talking about.
Passion cake (noun), as defined by the Melish Dictionary of Made Up Words: is a person who lives, breathes, dies, emulates, and exudes passion throughout their career, making it appear as if it's a piece of cake to accomplish being the best.
Buddy is a piece of passion cake. He is arguably one of the best cake bakers and decorators of our generation. Don't believe me? Catch an episode. You won't just salivate over the delicious cakes he produces, you'll also be amazed at the passionate energy he displays as he works on some of the most impossible works of cake art. He's a cake genius who's made himself THE BEST and surrounds himself with THE BEST. His army of family and employees share his passion for cake. It's a little family business that's struck it rich, one cake at a time.
Ready to be a passion cake? Sure you are. Here are the first few steps you need to start baking.
1. Identify - First things first, you have to identify the main ingredient in your passion cake. What is your passion? What do you love more than anything else? What makes you smile? What makes you want to jump out of bed or stay up all night? What gets you excited? What's the passion that shines out of you for everyone to take notice? Not sure? Can't identify it? Spend some time writing down your favorite activities, past times, or memories and see if there is a common denominator.
2. Evaluate - After you identify your main ingredient, you have to evaluate what you're currently baking. Are you in a position that uses that passion? And uses it to it's fullest? No? It's time to evaluate if you're ready, willing, and able to make a change so you can do what you love. Life's too short to be a piece of passionless cake.
3. Implement - Start baking! Get a plan together. Write down what you need to do to start putting your passion in action. You can start slow (think cupcake) and work your way up to it, or jump all in (think fully decorated wedding cake). You be the judge on that. Whatever you do, don't make excuses. The time is NOW!
4. Surround - Pick out your other ingredients. Surround yourself with a support system. People, who share your passion, vision, dream, or just want to see you happy. These people will help keep you accountable and be your biggest co-bakers.
It's never too late to start baking your own piece of heavenly passion cake. The moment you say the time has passed you by is the moment you've allowed your cake to burn.
By the way, did I mention I love cake?
I'm your Double-Tall, Non-Fat, No-Whip Sales Barista. How may I help you help yourself?
Stephanie Melish, one of the few, hand-selected, Gitomer-Certified Speakers is the ONLY Double-Tall, Non-Fat, No-Whip Sales Barista in the world! Stephanie trains, sells, and speaks to companies and associations all over the country. To book Stephanie for your next event, visit www.GitomerCertified.com or contact the friendly folks at Buy Gitomer via email or by calling 704-333-1112.
Do you know Buddy? Owner of Carlo's Bakery in Hoboken, New Jersey, star of his own TLC show, Cake Boss, you know, BUDDY? Well, Buddy is my perfect slice of passion cake.
Never heard of passion cake? Well that's probably because I just made it up! But here's what I'm talking about.
Passion cake (noun), as defined by the Melish Dictionary of Made Up Words: is a person who lives, breathes, dies, emulates, and exudes passion throughout their career, making it appear as if it's a piece of cake to accomplish being the best.
Buddy is a piece of passion cake. He is arguably one of the best cake bakers and decorators of our generation. Don't believe me? Catch an episode. You won't just salivate over the delicious cakes he produces, you'll also be amazed at the passionate energy he displays as he works on some of the most impossible works of cake art. He's a cake genius who's made himself THE BEST and surrounds himself with THE BEST. His army of family and employees share his passion for cake. It's a little family business that's struck it rich, one cake at a time.
Ready to be a passion cake? Sure you are. Here are the first few steps you need to start baking.
1. Identify - First things first, you have to identify the main ingredient in your passion cake. What is your passion? What do you love more than anything else? What makes you smile? What makes you want to jump out of bed or stay up all night? What gets you excited? What's the passion that shines out of you for everyone to take notice? Not sure? Can't identify it? Spend some time writing down your favorite activities, past times, or memories and see if there is a common denominator.
2. Evaluate - After you identify your main ingredient, you have to evaluate what you're currently baking. Are you in a position that uses that passion? And uses it to it's fullest? No? It's time to evaluate if you're ready, willing, and able to make a change so you can do what you love. Life's too short to be a piece of passionless cake.
3. Implement - Start baking! Get a plan together. Write down what you need to do to start putting your passion in action. You can start slow (think cupcake) and work your way up to it, or jump all in (think fully decorated wedding cake). You be the judge on that. Whatever you do, don't make excuses. The time is NOW!
4. Surround - Pick out your other ingredients. Surround yourself with a support system. People, who share your passion, vision, dream, or just want to see you happy. These people will help keep you accountable and be your biggest co-bakers.
It's never too late to start baking your own piece of heavenly passion cake. The moment you say the time has passed you by is the moment you've allowed your cake to burn.
By the way, did I mention I love cake?
I'm your Double-Tall, Non-Fat, No-Whip Sales Barista. How may I help you help yourself?
Stephanie Melish, one of the few, hand-selected, Gitomer-Certified Speakers is the ONLY Double-Tall, Non-Fat, No-Whip Sales Barista in the world! Stephanie trains, sells, and speaks to companies and associations all over the country. To book Stephanie for your next event, visit www.GitomerCertified.com or contact the friendly folks at Buy Gitomer via email or by calling 704-333-1112.
Monday, April 4, 2011
It’s My sTORI and I’m Sticking to It!
Love her or hate her, Tori Spelling is capitalizing on a little something I call namesake branding. Recently launching an extension of her vast brand, Tori hit another branding home run by naming her new LA clothing store InvenTORI. Brilliant? No question.
After decades of only being known as the daughter of the late Aaron Spelling, and being ridiculed for her non-existing acting skills as virgin Donna while on Beverly Hills 90210 (although as a child of the Saved By the Bell years, I LOVED the dorky Violet Anne Bickerstaff), Tori has launched a mega-empire built on one thing, her name.
So NoTORIous (TV show), Tori & Dean: Inn Love (TV show), sTORI Telling (book), Tori & Dean: Home Sweet Hollywood (TV show), The Tori Spelling Collection (jewelry), uncharted terriTori (book), InvenTori (clothing store), Tori & Dean: sTORIbook Weddings (TV show).
Tori after Tori, she’s made an impressive namesake brand. Not a Tori Spelling fan? Think this is irrelevant because she’s my shining example? A few other great namesakes:
Gitomer, DUH! A branding king, each of his books and two of his companies are titled “Jeffrey Gitomer’s…” and his other company is BuyGitomer. Creative, smart, call to action. BUY – Gitomer!
Oprah, the queen of America, uses namesake branding too. The Oprah Winfrey Show, Harpo Studios (Oprah backwards), Harpo Productions, Harpo Films, OWN (Oprah Winfrey Network), O Magazine, O at Home, Oprah and Friends.
Got it?
But Tori isn’t stopping, her next book, celebraTORI releases this coming October. You may not think she is a great actress but she is a smart businesswoman. As a hands-on business owner of several companies, an author of three best-selling books, and appearing on reality TV, she has launched herself into a sTORIland all her own.
You may think there is not much to it. WRONG! Namesake branding is a moneymaking – image creating – story land.
What about your story? Your brand? Your image? Your creative spin? Your smart marketing appeal?
Think about all of the names connected to you. First name, last name, maiden name, middle name, nickname, company name, etc. How creatively congruent have you made your company? Or better yet, why should you take the time to namesake your branding? I’m so happy you asked!
1. It’s personable. Creating a brand around your name means you're creating a brand around YOU! And what’s more personable than a person? Doing business with someone who has poured out his or her heart, soul, and passion into their work is a must! And if they use their name it’s a no-brainer. I want to do business with someone who is committed to their work, their business, their industry, and their success. What bigger commitment can you make than putting your name on it? (Putting a ring on it – but that is usually followed by some kind of name change!)
2. It’s recognizable. The easiest way to get lost in the big business shuffle is to not be recognizable to your customers. Each of your products, services, and marketing efforts must have a consistent thread woven through their name. It all starts there. If you can be creative and consistent with the name, your customers will have immediate recognition of your personal brand.
3. It’s achievable. Capitalizing on your name is the easiest thing you can do. Thanks to your parents, they gave you one; all you have to do is start using it! Be creative, be wild, be out of the box, be different, BUT be uniform. I may work for a company that is not my own – but that didn’t stop me from creating my own brand – Stephanie Melish, the Double-Tall, Non-Fat, No-Whip Sales Barista, and it’s worked! If I can make it happen, so can you.
That’s my sTORI and I’m sticking to it!
I’m Stephanie Melish, your Double-Tall, Non-Fat, No-Whip Sales Barista. How may I help you help yourself?
Stephanie Melish, one of the few, hand-selected, Gitomer-Certified Speakers is the ONLY Double-Tall, Non-Fat, No-Whip Sales Barista in the world! Stephanie trains, sells, and speaks to companies and associations all over the country. To book Stephanie for your next event, visit www.GitomerCertified.com or contact the friendly folks at Buy Gitomer via email or by calling 704-333-1112.
After decades of only being known as the daughter of the late Aaron Spelling, and being ridiculed for her non-existing acting skills as virgin Donna while on Beverly Hills 90210 (although as a child of the Saved By the Bell years, I LOVED the dorky Violet Anne Bickerstaff), Tori has launched a mega-empire built on one thing, her name.
So NoTORIous (TV show), Tori & Dean: Inn Love (TV show), sTORI Telling (book), Tori & Dean: Home Sweet Hollywood (TV show), The Tori Spelling Collection (jewelry), uncharted terriTori (book), InvenTori (clothing store), Tori & Dean: sTORIbook Weddings (TV show).
Tori after Tori, she’s made an impressive namesake brand. Not a Tori Spelling fan? Think this is irrelevant because she’s my shining example? A few other great namesakes:
Gitomer, DUH! A branding king, each of his books and two of his companies are titled “Jeffrey Gitomer’s…” and his other company is BuyGitomer. Creative, smart, call to action. BUY – Gitomer!
Oprah, the queen of America, uses namesake branding too. The Oprah Winfrey Show, Harpo Studios (Oprah backwards), Harpo Productions, Harpo Films, OWN (Oprah Winfrey Network), O Magazine, O at Home, Oprah and Friends.
Got it?
But Tori isn’t stopping, her next book, celebraTORI releases this coming October. You may not think she is a great actress but she is a smart businesswoman. As a hands-on business owner of several companies, an author of three best-selling books, and appearing on reality TV, she has launched herself into a sTORIland all her own.
You may think there is not much to it. WRONG! Namesake branding is a moneymaking – image creating – story land.
What about your story? Your brand? Your image? Your creative spin? Your smart marketing appeal?
Think about all of the names connected to you. First name, last name, maiden name, middle name, nickname, company name, etc. How creatively congruent have you made your company? Or better yet, why should you take the time to namesake your branding? I’m so happy you asked!
1. It’s personable. Creating a brand around your name means you're creating a brand around YOU! And what’s more personable than a person? Doing business with someone who has poured out his or her heart, soul, and passion into their work is a must! And if they use their name it’s a no-brainer. I want to do business with someone who is committed to their work, their business, their industry, and their success. What bigger commitment can you make than putting your name on it? (Putting a ring on it – but that is usually followed by some kind of name change!)
2. It’s recognizable. The easiest way to get lost in the big business shuffle is to not be recognizable to your customers. Each of your products, services, and marketing efforts must have a consistent thread woven through their name. It all starts there. If you can be creative and consistent with the name, your customers will have immediate recognition of your personal brand.
3. It’s achievable. Capitalizing on your name is the easiest thing you can do. Thanks to your parents, they gave you one; all you have to do is start using it! Be creative, be wild, be out of the box, be different, BUT be uniform. I may work for a company that is not my own – but that didn’t stop me from creating my own brand – Stephanie Melish, the Double-Tall, Non-Fat, No-Whip Sales Barista, and it’s worked! If I can make it happen, so can you.
That’s my sTORI and I’m sticking to it!
I’m Stephanie Melish, your Double-Tall, Non-Fat, No-Whip Sales Barista. How may I help you help yourself?
Stephanie Melish, one of the few, hand-selected, Gitomer-Certified Speakers is the ONLY Double-Tall, Non-Fat, No-Whip Sales Barista in the world! Stephanie trains, sells, and speaks to companies and associations all over the country. To book Stephanie for your next event, visit www.GitomerCertified.com or contact the friendly folks at Buy Gitomer via email or by calling 704-333-1112.
Monday, March 7, 2011
Your Face Won't Lift Itself!
Let’s be honest, it was time for Gitomer to get a face-lift! His weekly e-zine, Sales Caffeine, that is. Doesn’t it look great? Fresh, clean, sharp, modern, branded. After 485 weeks of production, the look of Sales Caffeine finally matches its stellar content. Lesson learned: the package in which the material is delivered is as important as the material itself.
SO…What in your business is in need of a face-lift? Some renergized effort? A creative overhaul? Better branding?
Is it your website, business card, brochure/literature, blog, logo, title, you? There are so many channels in which we communicate with each other, prospects and customers, ALL of which reflect the image of your brand. How are you capitalizing on these opportunities?
There are three key areas that will add to what you are doing now and make it better.
First, get branded! Decide on what your brand is going to be and put it on everything. Creating a brand and sticking with it is key to making your name known and recognized by the people you do business with and more importantly the people you WANT to do business with.
Two, get fresh! Whatever you put out in the marketplace make sure it is clean, crisp, sharp, fresh, modern. I did not say trendy. Don’t mistake what’s fresh and modern for something that is trendy. The internet and social media are not going anywhere, so don’t think these are trends. Incorporate them into your fresh look. Neon colors were a trend for nail polish last year. Alert: this is a trend. So it’s safe to say, I would not have created a whole business campaign with neon colors. When attempting to freshen up your look, stay with what’s tried and true, but make it your own.
Three, get creative! This is what most people will struggle with. “I’m not creative. I don’t think that way.” To that I respond: WHATEVER! If you aren’t creative, hire someone who is. Creativity is golden in a marketplace of boring, stagnant, complacent companies. Dare to be different, right? Putting a creative spin onto your communication is the easiest way to truly engage your audience.
Branded, Fresh, Creative, Got it? Now get going! Explore your world of communication channels and open your eyes to the possibilities of a face-lift. I promise, you’ll be glad you did.
I’m your Double-Tall, Non-Fat, No-Whip Sales Barista. How may I help you, help yourself?
SO…What in your business is in need of a face-lift? Some renergized effort? A creative overhaul? Better branding?
Is it your website, business card, brochure/literature, blog, logo, title, you? There are so many channels in which we communicate with each other, prospects and customers, ALL of which reflect the image of your brand. How are you capitalizing on these opportunities?
There are three key areas that will add to what you are doing now and make it better.
First, get branded! Decide on what your brand is going to be and put it on everything. Creating a brand and sticking with it is key to making your name known and recognized by the people you do business with and more importantly the people you WANT to do business with.
Two, get fresh! Whatever you put out in the marketplace make sure it is clean, crisp, sharp, fresh, modern. I did not say trendy. Don’t mistake what’s fresh and modern for something that is trendy. The internet and social media are not going anywhere, so don’t think these are trends. Incorporate them into your fresh look. Neon colors were a trend for nail polish last year. Alert: this is a trend. So it’s safe to say, I would not have created a whole business campaign with neon colors. When attempting to freshen up your look, stay with what’s tried and true, but make it your own.
Three, get creative! This is what most people will struggle with. “I’m not creative. I don’t think that way.” To that I respond: WHATEVER! If you aren’t creative, hire someone who is. Creativity is golden in a marketplace of boring, stagnant, complacent companies. Dare to be different, right? Putting a creative spin onto your communication is the easiest way to truly engage your audience.
Branded, Fresh, Creative, Got it? Now get going! Explore your world of communication channels and open your eyes to the possibilities of a face-lift. I promise, you’ll be glad you did.
I’m your Double-Tall, Non-Fat, No-Whip Sales Barista. How may I help you, help yourself?
Wednesday, February 9, 2011
Sales and Use Tax for Sales and Marketing People
OK, for the record, I used to be in sales. I've had several careers, and I spent 12 years in sales and sales management. And I now own my own company, which counts as sales too. So I know from where I speak. I'm not just some guy from Accounting trying to make your life miserable.
Well, actually, I am trying to make your life miserable. But that's a side benefit. You see, I've never lost my accounting roots.
There are a few things that you folks need to know about sales tax. First of all, it's a SALES tax. Doesn't that sound like something you that you should be familiar with?
This project is going to take more than one article to cover, so I'm going to start with the most important points, and then add links to additional articles as they get written. I'm sure your accounting people will forward you the link whenever an article pops up. In the meantime, you can subscribe to this blog (see the box on the right at the top of the column) or you can follow me on Twitter. I actually post other stuff besides sales tax on Twitter. Like Dilbert.
Here are the first two points, and they're closely related.
If you have offices, warehouses, property or even people in a state, then you may have to start collecting taxes on stuff you sell and ship there. Even if your people don't live in that state, or maintain an office in that state, you may have "nexus" in that state. You may be required to charge that state's tax on what you deliver there, and follow their rules on what's taxable and not taxable.
This may be disappointing for you because one of the major reasons you're making sales in that state is simply because you always thought you didn't have to charge tax. Bummer. Now you do. You're going to have to start working harder.
Which brings up another problem. What you think is taxable or exempt isn't the way it is there. Every state taxes things differently. For example, let's say you sell computer equipment and you're based in Chicago. You send your sales people and installers up to Wisconsin on a frequent basis, but you don't maintain an office there. That is, unless you consider the passenger seat of your sales rep's car to be her office.
You now have nexus in Wisconsin. Which means that everything you deliver in Wisconsin needs to have Wisconsin tax imposed.
But wait, there's more (salespeople love that term, don't they?).
You know all that service and installation work you do in Wisconsin? You should be charging Wisconsin tax on that too! Wait a minute! You're thinking that repair labor charges and installation charges aren't taxable. They aren't. In Illinois. But you're in Wisconsin now, bub. And they are taxable there. See what I mean about it being different there?
So to recap: you can make your company subject to the jurisdiction of another state by having facilities, people or property in the state. In other words, a physical presence in that state. When this happens, you have nexus in that state. And then you have to collect that state's tax and follow their rules, which are probably completely different from the rules in your state.
Here's another example, then I'll send you on your way.
In most states, contractors pay sales tax on the building materials that go into the job. This is the case in New Jersey. But New Jersey has a "flow-through" exemption. This means that if they're doing a project for a non-profit organization or a government agency, the construction contractor can get an exemption for the sales tax on the materials for that particular job.
But Pennsylvania doesn't have a "flow-through" exemption. And many contractors from New Jersey get jobs in Pennsylvania. And they bid on the jobs assuming that there is a flow-through exemption. They didn't know it's different there. Then they start having materials delivered to the job site in Pennsylvania and discover that it's all taxable! And they have now underbid the job. I hear about this every time I do a seminar in New Jersey. Contractors are getting burned on this all of the time.
Always remember, it's different there.
Ok, you can now go back to making sales. But stay tuned. There will be more articles written just for you (and anyone else who finds them useful)
The Sales Tax Guy
http://salestaxguy.blogspot.com
See the disclaimer - this is for education only. Research these issues thoroughly before making decisions. Remember: there are details we haven't discussed, and every state is different. Here's more information
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Don't forget our upcoming seminars and webinars.
http://www.salestax-usetax.com/
Picture note: the image above is hosted on Flickr. If you'd like to see more, click on the photo.
Thursday, February 3, 2011
Would you like an on-site seminar? Right now!
Interested in having more than four or five people trained?
Interested in having your people have a more interactive seminar experience?
Then you just might want to have us come to your business and do an on-site, customized seminar for you.
We've reduced our pricing, and included more in that price to make on-sites more attractive. Our fee is only $1200 and that includes customization to your state with a little extra adding and deleting as well. You can't beat that (really, I don't think you can beat that). Travel is extra, of course, but if you're within 8 hours of Chicago, you can even reduce that cost.
Maybe you don't have enough people in your company, but know of another organization in the area that could use some training? If a few companies want to join together to bring us out, we're thrilled.
So make some calls, run the numbers, and bring us out. We'd love to hear from you. Please contact us at jfrazier@gadwall.com or 630-406-5861.
The Sales Tax Guy
http://salestaxguy.blogspot.com
Don't forget our upcoming seminars and webinars.
http://www.salestax-usetax.com/
Picture note: the image above is hosted on Flickr. If you'd like to see more, click on the photo.
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